Privacy Policy
1. Information we collect
We collect the following categories of information when you use our website, place orders for planters or accessories, or interact with our support:
Provided by you
- Name, email address, phone number
- Billing & shipping address
- Account credentials (hashed)
- Payment details (processed via payment gateways)
- Support messages, reviews, and survey responses
Collected automatically
- Device & browser information, IP address
- Usage data (pages viewed, clicks, referring/exit pages)
- Approximate location (derived from IP)
- Cookies, pixels, and similar identifiers
2. How we use your information
- Process and deliver orders, manage payments, returns, and refunds.
- Provide, maintain, and improve our website and product catalog.
- Personalize your experience (e.g., recommendations, saved cart).
- Send transactional messages (order updates, security alerts).
- Send marketing communications (with consent where required).
- Detect, prevent, and respond to fraud or abuse.
- Comply with legal obligations and enforce our terms.
3. Cookies & similar technologies
We use first-party and third-party cookies to remember preferences, analyze traffic, and deliver ads. You can control cookies through your browser settings.
4. Sharing & disclosures
We share information only with trusted service providers (payment, shipping, support, analytics, hosting). We may also disclose information if required by law.
5. Legal basis (GDPR)
- Contract: To process your orders.
- Legitimate interests: Improve services and prevent fraud.
- Consent: For non-essential cookies and marketing.
- Legal obligation: To meet tax/regulatory requirements.
6. Data retention
We retain personal information only as long as necessary to fulfill outlined purposes and comply with law.
7. Security
We use safeguards to protect your data, but no method is 100% secure. Please use strong passwords and keep them confidential.
8. Your rights & choices
You may have rights to access, correct, delete, or restrict your personal data. To exercise these, email us at exoticplanters111@gmail.com.
9. Children’s privacy
Our services are not directed to children under 13. We do not knowingly collect data from children.
10. International transfers
Your data may be processed outside your country. We use safeguards (e.g., contractual clauses) for protection.
11. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last updated” date.
12. Contact us
If you have questions, concerns, or complaints about this policy or our privacy practices, you can reach us at:
Exotic Planters – Privacy TeamJani Compound, Ghatla Village Road,
Near Excel Gas Godown, Near New St.Gregorious School,
Chembur, Mumbai, Maharashtra – 400071, India
exoticplanters111@gmail.com
+91 98922 37027
