Privacy Policy

1. Information we collect

We collect the following categories of information when you use our website, place orders for planters or accessories, or interact with our support:

Provided by you
  • Name, email address, phone number
  • Billing & shipping address
  • Account credentials (hashed)
  • Payment details (processed via payment gateways)
  • Support messages, reviews, and survey responses
Collected automatically
  • Device & browser information, IP address
  • Usage data (pages viewed, clicks, referring/exit pages)
  • Approximate location (derived from IP)
  • Cookies, pixels, and similar identifiers

2. How we use your information

  • Process and deliver orders, manage payments, returns, and refunds.
  • Provide, maintain, and improve our website and product catalog.
  • Personalize your experience (e.g., recommendations, saved cart).
  • Send transactional messages (order updates, security alerts).
  • Send marketing communications (with consent where required).
  • Detect, prevent, and respond to fraud or abuse.
  • Comply with legal obligations and enforce our terms.

3. Cookies & similar technologies

We use first-party and third-party cookies to remember preferences, analyze traffic, and deliver ads. You can control cookies through your browser settings.

4. Sharing & disclosures

We share information only with trusted service providers (payment, shipping, support, analytics, hosting). We may also disclose information if required by law.

6. Data retention

We retain personal information only as long as necessary to fulfill outlined purposes and comply with law.

7. Security

We use safeguards to protect your data, but no method is 100% secure. Please use strong passwords and keep them confidential.

8. Your rights & choices

You may have rights to access, correct, delete, or restrict your personal data. To exercise these, email us at exoticplanters111@gmail.com.

9. Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

10. International transfers

Your data may be processed outside your country. We use safeguards (e.g., contractual clauses) for protection.

11. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last updated” date.

12. Contact us

If you have questions, concerns, or complaints about this policy or our privacy practices, you can reach us at:

Exotic Planters – Privacy Team
Jani Compound, Ghatla Village Road,
Near Excel Gas Godown, Near New St.Gregorious School,
Chembur, Mumbai, Maharashtra – 400071, India
exoticplanters111@gmail.com
+91 98922 37027